GoClean

Frequently Asked Questions

Kids Meal FAQ

1 meal / delivery package — refer to the description for the menu.

Introducing our EatLikeABoss Kid's Meal Package!

Encouraging kids to try different foods is a great idea. It helps them discover new flavors, develop a diverse palate, cover nutritional gaps, and grow up to be non-picky eaters.

Once you've placed an order, our customer service will WhatsApp you to confirm the delivery address & time. Or you can WhatsApp us at 018-918 9019.

  • Natural seasoning.
  • No preservative / additive.
  • Daily changing menu.
  • Halal certified.

Q&A

Is the food spicy? No — we don't use chili for the kids meal.

What slots are available? Lunch (10:30am–12:30pm) & Dinner (4:30–7:00pm).

Can we choose the date? Yes — kindly WhatsApp admin at 018-918 9019 for the delivery date.

Can we cancel the food? Yes, cancellations can be made 1 day before.

Can we put in a remark? We recommend kids try all types of different food.

Can we note it if kids have allergies? We recommend kids try all types of different food. If there are ingredients kids are allergic to, please check with us before placing an order.

Picture references are non-edited photos.

Kid's Meal Menu

Updated every Thursday for the following week.

  • Fri 10 July — Miso mackerel with rice
  • Mon 13 July — Smokey drumstick (one person, one pc)
  • Tue 14 July — Bolognese pasta
  • Wed 15 July — Tuna mayo Korean rice balls
  • Thu 16 July — Mini burger (one person gets 2)
  • Fri 17 July — Teriyaki chicken rice

The menu is subject to change based on market availability.

Subscription FAQ

Delivery charges

Delivery is free for the subscription package.

How to select the delivery date and meal

After purchasing the package, WhatsApp us at 018-918 9019 for your preferred date and menu. If no dates are stated, we'll start your subscription consecutively from the date of purchase, with our chef choosing which meal to send each day.

How to change menu / delivery, or cancel the order

WhatsApp us at 018-918 9019 to inform us of the change by 8:30am the same day.

Package expiry

  • 5-day package — expires in 1 month.
  • 20-day package — expires in 3 months.
  • Any unused balance at the end of the package is forfeited.

Menu for the Healthy / Fat Loss package

Kindly select from the daily menu. We'll reduce the rice/spaghetti for the Fat Loss package.

Topping up your (or a friend's) existing package

You can top up any menu on top of the package — no minimum order and no delivery charge for the add-on.

Lunch / Dinner

The same package can be used for lunch or dinner — kindly state clearly when you send us your preferred menu.

Menu / ingredients / cooking method subject to change without prior notice.

General FAQ

  • Working days: Monday to Friday only (except for certain public holidays).
  • Order cutoff: same day — 9:00am (Lunch); 11:00am (Dinner).
  • Delivery: 10:30am–12:30pm (Lunch); 4:15pm–7:00pm (Dinner).
  • Ala carte: the GoClean delivery charge for ala-carte is RM4.99 per trip. The delivery fee is waived for purchases above RM100.
  • Track delivery: +60 18-918 9019 (Lunch); +60 18-660 4861 (Dinner).

The Company takes no responsibility for food prepared by the Company that is retained by clients for consumption more than 2 hours after delivery; we recommend keeping it refrigerated.

Q&A

Is GoClean Halal? Yes, we are Halal certified.

Are dressing calories counted in the standard macros? Our macro count is based on the meals only. Sauce calories aren't included in the macro count.

Can I request a specific delivery time? If you'd like delivery at a specific time, there's an additional charge of RM10/trip (within 10km; beyond 10km is based on Lalamove charges). Please notify us before making the order.

What if the delivery is late? Delivery depends on weather and traffic. Our rider will try to keep pace and deliver before the stated time. We're sorry for any slight delay caused by these uncertainties.

How often do you change the menu? We change the menu every day.

How do I modify an order after submission? WhatsApp us at 018-918 9019 for changes.

Can the meal last overnight? GoClean meals are freshly prepared before the rider picks them up. We wouldn't suggest keeping them overnight — please consume them within 2 hours of receiving them.

How do I customize a meal? While we strive to accommodate special requests, we regret that we don't offer customization as a standard service. In cases of unintentional oversight, we apologize for any inconvenience and, unfortunately, do not provide compensation. Your understanding is appreciated.

Forfeited delivery The rider will text or call the customer on arrival. There is a maximum of 10 minutes' waiting time before the rider leaves the food at the reception counter / guardhouse, or the food is forfeited. We strongly recommend providing an alternative contact number in case you're unable to collect during the scheduled delivery.

Cancellation You may cancel an order before we've confirmed it (a "Confirmed Order") or before you've received a confirmation email; we'll refund your payment after deducting a 5% processing fee (within 3–5 working days). Cancellation isn't allowed after we've confirmed your order — thank you!

GoClean reserves the right to amend or change the FAQ / terms & conditions without prior notice.